Shipping

Orders received in our store will be shipped within 1-3 business days since the reception of the payment. The shipping and delivery times vary according to the chosen shipping method and the parcel weight.

Shipping charges are free for the states listed below, beyond the amount shown:

Free Shipping on All US Orders and Free International Shipping on orders over $79*
Location *Estimated Shipping Time Rate
The United States 6-15 Business days FREE
Canada, Europe 10-20 Business days $8.55
United Kingdom 10-20 Business days $8.55
Switzerland 10-20 Business days $8.55
Australia, New Zealand 10-22 Business days $8.55
Mexico, Central America, South America 10-25 Business days $15.00  
Japan 10-15 Business days $15.00

Tax & Custom Charges

Paying tax is the duty of every citizen, buyer need to take responsibility of all of taxes. If buyer refuses to receive the goods because of the tax problem, they need to pay for all the freight. (if you need declare lower value, please remark to us.)

* Most of our deals are promoted with free shipping ( for selected countries only) by DHL/FEDEX/EMS/UPS and etc. but at seller convenient option only, as we sometime has very limited selecting options duo to the IATA policy to lithium battery.

Direct manufacturers, the products are sold to home furnishings, authentic; enjoy high-quality pre-sale and after-sale service.

   * The items are well-packed with strong packages, we provide fast express from our side. Please allow 5-25days to reach. Some countries need to have customs clearance ability, please carefully, if not the guest clearance, will bear the relevant expenses.

* In order to ensure you receive your order with tax free or lower tax upon import, we’ll declare a lower value, if any import charges or fees are the buyer’s responsibility. Especially for dear clients from South American countries, your help and support for tax, if occurs, is crucial for the deal.

Tracking

Yes, you will receive an email notification of your Tracking Number once your order is shipped. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

T: +1 248-309-2691   

E: admin@nurobikes.com